Review of Appliance Repair Services LLC
by JASON HARVISON
on 4/5/2021
The scheduler does not have any desire to get the work done. I have a Whirlpool washer that is under warranty and the tech came out at the beginning of January. I called them at the end of January to see if they had an ETA and was told it was back-ordered and they would call me(in a very irritated that I had the audacity to call and check up kind of attitude.) and that even after the part came in they had at least a two-week delay in being able to get back out to me.
I called again in late February as the part was available direct from whirlpool and was told the same thing as last time. I called Whirlpool to try to get this switched to a differnt service provider, and after about an hour and a half on hold and explaining the situation they put me on hold and called the service provider themselves. When Whirlpool came back on the line they told me since the Appliance Repair Services LLC had the part on order that it would have to stay with them.
Fast forward to today, 4/5/2021, when I checked with my local parts distributor who once again told me the part is available and only 3-5 days shipping. I called again and the dispatcher was very rude once again and I told her I can order the part myself and have it here in 5 days tops. She told me to do it then and hung up on me. I called back and was told that calling her on her lunch was not going to make anything better and was hung up on again. She then cancelled the open ticket. That was the best part of my experience with Appliance Repair Services LLC as then I could get this re-scheduled with someone else.
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