I have never met this person. So, as to how she has become so thoroughly misinformed, I can't say. We treat all our customers fairly and with respect--- unless or until THEIR actions make a different approach necessary. In that event, our techs are trained to politely excuse themselves and leave if they feel threatened by persons or circumstance... Safety first, last and always. It's simple math, run enough service calls and eventually you are bound to run into a raving lunatic. C'est la vie!